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Chat Moderation

Posted By:
Numbuhs
Numbuhs
Member since:
September, 2013
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Status: Offline
Posts: 9
This isn't much of a suggestion and more of feedback.
When signing up to the website, the user is promised a 'Free Moderated Chat,' and while this statement rings true in the sense of common swear words, people experiencing the chat can often come across other sorts of inappropriate language.

While I'm not trying to insist the job isn't done on this website, it seems that, at times, the moderation is not present. Whether they be busy with another section of the website, or offline entirely; the chat is then empty of any sort of law.
This presents an immediate problem, as if the word isn't immediately illegal on the site, people will use it to their advantage.

Considering this website is for children under the ages of 17, the chat contains rather graphic content that I definitely would not want in a chat for KidzWorld.
In my opinion, the chat needs to be moderated better, and if I were to give feedback on the site as a whole, that would be one of the major flaws.

Thank you for taking the time to read this.


Chat Moderation

Posted By:
Kirsteeeeen
Kirsteeeeen
Member since:
June, 2013
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Status: Offline
Posts: 6159
I have to agree, there have been times on chat that I've just left because there's no real moderation being done and the chat gets out of hand while no one's there.
It's a great feature and the moderators do an amazing job while they're on, but when they're not it all goes crazy, at no fault of their own. It's the parents of the kids, not teaching them how to be civil online. Frustrated

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Chat Moderation

Posted By:
Nimsajeay
Nimsajeay
Member since:
May, 2012
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Status: Offline
Posts: 5105
I definitely agree.  And I've seen quite a few swear words in chat that have not been blocked, as well as so many kids trying to date.  And honestly, I would not recommend this site right now to a nine year-old.  There are some features on here that appear to be for kids, but really, the content is not always the best for young viewers.  Don't they also put on this site somewhere (I forget where but I've read it somewhere on here) that it's a fully moderated chat, and that this place is for 9-14?  

All new users please search "Saveyou's unhelpful guide to KW", it will teach you all about what to expect. It should've gotten stickied, if you ask me.

This sentence of my sig is dedicated to Tyco (tycotickles/tycolovesyou), James (HeyThereI'mJames), and the other James (NachozRule) May they always be apart of KW.


Chat Moderation

Posted By:
Numbuhs
Numbuhs
Member since:
September, 2013
Star
Status: Offline
Posts: 9

"Nimsajeay" wrote:

I definitely agree.  And I've seen quite a few swear words in chat that have not been blocked, as well as so many kids trying to date.


You bring up and interesting point about many kids trying to 'date' each other in the chat-room. While I know that this is just often kids trying to seem cool; it seems as if a lot of users are using fake images and fake profiles.
Now while I know that you can never know exactly who you are talking to online, it seems as if a simple solution is to eliminate this possibility of dating in the chat-room and any part of the site; to eliminate the chance of any predators, and I do use that term seriously.


Chat Moderation

Posted By:
Nimsajeay
Nimsajeay
Member since:
May, 2012
StarStarStarStarStar
Status: Offline
Posts: 5105

"Numbuhs" wrote:



"Nimsajeay" wrote:


I definitely agree.  And I've seen quite a few swear words in chat that have not been blocked, as well as so many kids trying to date.


You bring up and interesting point about many kids trying to 'date' each other in the chat-room. While I know that this is just often kids trying to seem cool; it seems as if a lot of users are using fake images and fake profiles.
Now while I know that you can never know exactly who you are talking to online, it seems as if a simple solution is to eliminate this possibility of dating in the chat-room and any part of the site; to eliminate the chance of any predators, and I do use that term seriously.


1.  There's no way of eliminating all predators.  2.  There's always going to be fake images and fake profiles. 

All new users please search "Saveyou's unhelpful guide to KW", it will teach you all about what to expect. It should've gotten stickied, if you ask me.

This sentence of my sig is dedicated to Tyco (tycotickles/tycolovesyou), James (HeyThereI'mJames), and the other James (NachozRule) May they always be apart of KW.


Chat Moderation

Posted By:
Numbuhs
Numbuhs
Member since:
September, 2013
Star
Status: Offline
Posts: 9

"Nimsajeay" wrote:

1.  There's no way of eliminating all predators.  2.  There's always going to be fake images and fake profiles. 


But by eliminating dating in a chat-room, should not include dating is a good start.
I guess it is all included in what the first post mentioned, in that the chat-room in it's current state is not being moderated as well as it should.

Chat Moderation

Posted By:
Jordan
Jordan
Member since:
May, 2008
Admin
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Status: Offline
Posts: 389
Thank you for your feedback.  Even though you cannot always see a human chat moderator in chat, it is still be moderated 24/7.  If you see words getting past the filter please bring this to my attention.  Kids always come up with a new way to spell a swear word, so it is our job to update the filter and warn or penalize the user who is abusing the rules. Also giving me the user names help me track down, how and why it got past the filter.

I am always around to help in any way I can. So please comment me directly will all moderation and filter issues/questions. Or any other questions you might have.

I'm Jordan, the Manager at KW! Please let me know if you ever need help or have any questions.


Chat Moderation

Posted By:
brunostar
brunostar
Member since:
February, 2012
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Status: Online
Posts: 13056
chat has a filter, so instead of chat closing at night, it can stay open 24-7.. before they added the filter it would close at the same time every night, because the mods can't be online 24-7, as they say no the filter isn`t "perfect" nothing is perfect, they're working on it trying to make the site better, and yes there is a lot of online dating, but they really can't fully stop it..they try there best to.. i know they do, when the mods are offline they really can't do anything about it.. the filter can't do that part.. and they try to block off all inappropriate things but users find ways around it, which other users need to be reporting that to the admins so they can work on fixing it.. and also in comment's they added the filter so users didn't have to wait up to 6 hours for the mods to approve or reject their comments because they do have other things to do on the site.... o: 

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Chat Moderation

Posted By:
Jordan
Jordan
Member since:
May, 2008
Admin
StarStarStarStar
Status: Offline
Posts: 389

Another thing I should add - is that users are being profiled on the back end which you can't see.  So all of those kids trying to online date, for example, are being tallied on the back end which add up and they will then get warned, frozen, or banned accordingly.
 

So just because you don't see something blocked does not mean it isn't being handled. 

With that being said, please still bring un-blocked words to my attention so I can deal with them.


I'm Jordan, the Manager at KW! Please let me know if you ever need help or have any questions.


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